Refund Policy

1. Our promise

We want Plota to simply work. If your eSIM does not work well, email us at support@plota.app and we will refund you. No claim forms, no fine-print maze.

This Policy explains when refunds are available and how they are paid. It applies to every eSIM plan bought on https://plota.app and works alongside any statutory rights you have (see section 6).

2. When you get a full refund

You receive a full refund of the purchase price in any of these cases:

• It cannot be installed or activated — the QR code or activation details fail on an eSIM-compatible, unlocked device.
• It does not work at your destination — the eSIM installs but gives no working data connection in the country or region your plan covers, and our troubleshooting does not fix it.
• It does not work well — the connection in the covered area is so unreliable that the plan is not really usable, and we cannot put it right.
• You changed your mind — you ask within 30 days of purchase and the eSIM has not been activated (QR code not scanned, no data used).
• Billing problems — duplicate charges, or a plan we could not deliver, are always refunded in full.

3. How to request a refund

Email support@plota.app from the address you used at checkout — or include your order ID — and tell us what went wrong.

We may suggest a quick fix first, because many eSIM issues are one setting away from working. If you prefer a refund and your case matches section 2, we simply process it.

4. How refunds are paid

Approved refunds are sent via Stripe to the original payment method used at checkout. We cannot refund to a different card or account.

We process refunds promptly. Your bank or card issuer typically posts the amount within 5–10 business days, depending on their own timelines.

5. What is not covered

To keep this Policy generous but fair, refunds are not available when:

• The eSIM worked as described and the plan’s data was used or mostly used.
• The device is not eSIM-compatible or is locked to a carrier. Unsure about your phone? Ask us before you buy and we will check with you.
• We detect abuse or fraud, such as repeated refunds for plans that worked.

6. Your statutory rights

Nothing in this Policy limits mandatory consumer rights you may have under the law of your country of residence (including EEA and UK consumer law). Where those laws give you more than this Policy, the law prevails.

7. Contact

Refund requests and questions: support@plota.app.

Operator: Design & Desktop, LLC, Delaware limited liability company, running Plota at https://plota.app.