Privacy & Cookies

1. Who We Are

This privacy policy applies to the website https://plota.app and the eSIM services offered by Design & Desktop, LLC, a Delaware LLC. We operate the brand "Plota" and are the data controller for the personal data we collect through the Service.

2. Information We Collect

We may collect: (a) Account and identity data — email, name, and password when you sign up or log in; (b) Transaction data — payment method (processed by our payment provider), billing details, and order history; (c) Usage and device data — IP address, browser type, device information, and how you use the site (e.g. pages visited, referral source); and (d) Communications — messages you send to us (e.g. support or contact forms).

3. How We Use Your Information

We use the information to: provide and improve the Service; process orders and payments; authenticate your account; send order confirmations and support replies; analyze site usage and performance (e.g. via analytics); detect and prevent fraud or abuse; and comply with legal obligations. We do not sell your personal information to third parties for marketing.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g. local storage) for:

• Strictly necessary: Required for the site to function (e.g. session, authentication, security, load balancing). These do not require your consent.
• Preferences: e.g. theme (light/dark) and currency, stored in your browser.
• Analytics (optional): With your consent we use Google Analytics and Microsoft Clarity to understand how visitors use our site (pages viewed, interactions). You can accept or decline analytics via our cookie banner; if you decline, we do not load these scripts.

You can change your cookie preferences at any time by clearing site data or using our cookie banner if you revisit in a new session. Your consent choice is stored locally (e.g. in localStorage) so we can respect it on subsequent visits.

5. Third-Party Services

We use trusted third parties to operate the Service: payment processing (e.g. Stripe), hosting and infrastructure, authentication (e.g. Supabase), and optionally analytics (Google Analytics, Microsoft Clarity) when you consent. These providers process data in accordance with their privacy policies and our instructions. We do not control their use of cookies; you can manage preferences via their tools (e.g. Google's ads settings) or by declining analytics in our cookie banner.

6. Data Retention

We retain account and transaction data for as long as your account is active and as needed for legal, tax, or fraud purposes. Analytics data is typically aggregated and retained according to our analytics providers' policies. Logs and security-related data may be kept for a limited period as required for operation and security.

7. Your Rights

Depending on your location, you may have the right to: access and receive a copy of your personal data; correct inaccurate data; request deletion; restrict or object to certain processing; and, where applicable, data portability or to withdraw consent. To exercise these rights, contact us at support@plota.com. You may also have the right to lodge a complaint with a supervisory authority in your country.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Payment card data is handled by our payment provider and not stored on our servers. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. International Transfers

We and our service providers may process data in the United States and other countries. If you are in the European Economic Area or the UK, we ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required for such transfers.

10. Children

The Service is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at support@plota.com and we will delete it.

11. Changes to This Policy

We may update this privacy and cookie policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance. For material changes we may notify you by email or a prominent notice on the site where required by law.

12. Contact

For privacy-related questions or to exercise your rights, contact us at support@plota.com. Data controller: Design & Desktop, LLC, Delaware LLC.